I was an admin of our Windmill account and now I don't even see it. Was our account deleted?
We just paid for 3 users on Sep 6th and I was one of the Admins, yet now it looks like our account doesn't exist or I've been kicked out of it.
13 Replies
Have there been any changes to login or anything else?
What's your workspace id and what's your email?
I'm not sure how to find the workspace - I just looked at our latest billing receipt and the invoice number is 16F88C3F-0016 but it doesn't mention the workspace_id. My email is kat@vareto.com
you're on the self-hosted plan and you're speaking of your self-hosted instance, correct?
If yes, we have no control of it whatsoever. Most likely a human operator did a change.
you can connect to your posrgresql database and investigate the audit table directly if you can't connect to your instance. You can also create a new superadmin directly in the database if needed
or are you talking about the customer portal?
We are on the self-hosted, but this has been the case for years and I don't believe we changed anything recently - I will check.
Yes, usually I can log into the user interface and see something there. Currently I see nothing - just the option to create a new workspace.
Normally I see multiple options of workspaces here.
what url is that?
This URL is when I go directly to the Windmill marketing website and click on "Windmill Cloud" and then sign in with Google:
https://app.windmill.dev/user/workspaces
The URL that I have bookedmarked and that I used to use everyday is this one, but it doesn't load at all for me now:
https://windmill.management.vareto.com/apps/get/f/pipeline_apps/import_static_csv
those are 2 different instances
the first one is our cloud multi-tenant instance, you probably don't see any workspaces cause yu never had any there
the second is yours and I have no idea why you can't connect to it, I would recommend asking your devops about the instance status
Gotcha, I will try that - thank you!
@rubenf - we did a redeploy for the windmill server and now I'm able to see things again in the user interface, but I can't do anything and there are error alerts everywhere. There's also a notification about a license key not being renewed. We pay monthly and I don't believe I've received any emails about needing a new license key... where would we find this?
Actually, disregard - I was able to find documentation about the license key renewing automatically and I triggered it manually myself, so guess that's not the issue. (Also that alert was from July so seems like it didn't break things then and I'm not sure if there's some expiration period.)
We're investigating if perhaps we deployed some new image that broke our windmill instance...